Replacement Policy

In replacement, the ordered item will be replaced with an identical item in case the product delivered to you is damaged (broken or spoiled), defective (has a problem that causes it to be unusable) or is of different size and colour than the ordered product.

Buyers would be requested to provide the reason during the submission of their Replacement request.

Buyer can initiate a Replace/Exchange request within 7 days after the product delivery date. It would be essential to keep all the required items ready during the Replace/Exchange process including original invoice, original packaging, price tags, freebies, accessories, etc. delivered with the product.

For Replacement cases, pickup and delivery of the buyers request will be planned and scheduled from the same delivery address.

In case the product is out of stock, buyers may opt for refund in such situation. Rajsakhi customer support will guide the buyer on the refund process.

The buyer would receive their refund within 7 working days.